January/February 2023 [Volume 32, Issue 1]

Features

OBSERVATIONS ON KM: Past, Present, and Future

Pairing human knowledge with technologies that allow for data extraction, information analysis, and knowledge insights is the future of KM.

The expanding ease and utility of text analytics and natural language processing

The greater utility of text analytics, whether or not that's preceded by speech-to-text conversions, is the capacity to analyze the reams of unstructured text in the form of documents, conversational transcriptions, social media streams, and more.

New tools provide deep insights from customer feedback

The text analytics market in 2021 was approximately $6 billion, and it is expected to grow about 18% per year, reaching $17 billion by 2027, according to the iMARC Group, a market research firm.

KMS Lighthouse Executive Vision

Knowledge management is supporting major organizations in their re-organizations which have become more urgent given the economic climate.

SearchBlox Executive Vision

As accuracy continues to increase, Generative AI represents more than a KM strategy, it is directly related to solving real business problems.

ViewPoints

Fourth stage of KM revealed at the KMWorld conference

The broader implication of of stage four KM is that we may be beginning to move with more speed into the world of the semantic web.

Knowledge and training: Peanut butter and jelly for the customer contact center toast

Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.

KM in Practice

California State Treasurer’s Office leverages KnowledgeLake Cloud

KnowledgeLake will help the State Treasurer's Office migrate from a legacy content management system to KnowledgeLake Cloud

ISACA chooses expert.ai to improve search experience

Expert.ai will help ISACA increase access to information and knowledge discovery for more than 165,000 digital trust professionals worldwide

David Weinberger

Knowledge as I remember it

The web transformed the role of knowledge by making it instantly available but not inherently reliable.

The Future of the Future

Three trends in ’23

The combined human and computing clouds will drive our core KM processes of search, collaboration, and discovery to new heights.

Ethical Innovation

Introducing work intelligence systems

Technological advances are significant and can bring huge benefits, but only as long as you understand that they can advise, augment, and support, but not replace, you.